Hopkins Acura
Sales: 888-571-0989
Service: 888-606-5810
Parts: 888-612-1380
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Testimonials

Dave Chen
Full Star Full Star Full Star Full Star Full Star
10-23-2018
Happy Customer

Artur was prompt, courteous, and professional - we communicated via email and got everything done. No haggling, no issues. In and out in 1.5 hours. Bottom line pricing on a lease that was unmatchable by other dealers. Also appreciate that Hopkins is independent and doesn't sell or give your information to others. Would be glad to do business here again!

Viven Reddy
Full Star Full Star Full Star Full Star Full Star
10-10-2018
Fast Service

Good fast service with great customer feedback from the representative.

Thompson M.
Full Star Full Star Full Star Full Star Full Star
8-27-2018
Amazing Experience

I did my research. Knew exactly what we wanted. I have emailed multiple dealers and asked for their best price. Artur T. got back to me within minutes. I waited a few more days to see what other dealers have to offer. Artur's deal was by far the most competitive. I really thought it would be an "over promise/under deliver" situation. Nope! We went in and got the deal that was promised... and even better! Artur and his manager were amazing. They were super knowledgeable, friendly and yet professional. While we were finalizing some paperwork, Artur himself made the car flawless for us! He then spent ample time making sure we learn the technologies and safety features of our new MDX. We are truly happy customers! Artur even followed up the next day making sure we are enjoying the car. In addition, Artur even offer for us to ask him any questions regarding the car and he will shoot a step by step instructional video and send to us. Keep up the good work Artur! You make Acura from good to great!

Leah B.
Full Star Full Star Full Star Full Star Full Star
8-6-2018
Customer Testimonial

We recently bought a preowned MDX from Hopkins Acura. I had initially sent an email inquiry through Cars.com to see if the car was still available and less than an hour later Artur had called me, gave me the vehicle details and scheduled an appointment for my husband and I to come see the vehicle. We went in not expecting to buy as we were still in the researching phase, however we were so pleasantly surprised with the condition of the MDX. Artur took us for a nice long test drive (each of us able to drive)and explained all of the features, etc. He was pleasant and personable and even when we walked out of the dealership to think further, there was no pressure to buy, etc. (Obviously we returned to purchase) That was refreshing. I really wanted to thank Artur for his help with our purchase, however we did not see him again after being sent to finance. The car was washed and delivered to us by another professional salesman. Ace was our finance guy and he was extremely helpful in the final steps of our purchase. Additionally, he contacted us a week or so after everything was finalized to offer us a loan with a lower interest rate. I was extremely surprised to get that call. Ace, thank you! We drove the car home same day and as soon as we stepped out of the car, my husband - being such a guy- did another walk around and we sadly realized that the blinker/reflector on one of the side mirrors was broken/shattered, which neither we nor Artur seemed to notice while we were at the dealership. The car was sold "as is" so I had doubts that the dealership would repair this for us. However, I went by and spoke with Artur a day or two later and initially I was told that the car was sold AS IS. Admittedly so I got a little bit upset and asked how much it would be to repair. At the point he realized that I was going to set up and appt and pay to have it repaired, Artur checked with his manager and received permission to fix the mirror for us, free of charge. The total cost of the part was something like $136 and the repair took MAYBE 30 minutes. Although the cost itself was not great, the act of the complementary repair is worth far more in value. Other than having to get upset before being accommodated; the only thing that bothered me about this interaction was the implication (by another member of the sales team) that we had damaged the car after leaving the lot and were now coming back to ask for free service. I'm sure there are people out there who would try something of that nature, I, however am not that person. We will continue to use Hopkins Acura as overall we had a wonderful experience and sincerely love our car.

MmNoble
Full Star Full Star Full Star Full Star Full Star
7-24-2018
Great Experience!

his is for the new sales manager, Christian. My first two experiences with Hopkins acura has been a run-a-around and almost took my business elsewhere. I stopped by with my family and was immediately told I can only buy a new RDX with no discount. Second time I called and salesman or whoever was pretty straight forward with the same attitude. From word of mouth from a business partner I know I was referred to Christian (small world) and he approached the situation differently. We had a long conversation about the 2019 RDX and talked more about what me and my wife wanted than just buying the car.... if you ever have the opportunity to deal with Christian you will find a different experience.

Jennifer Gregoire
Full Star Full Star Full Star Full Star Full Star
7-16-2018
Unparalleled Customer Service

Luke Chapman, the salesman at Hopkins Acura was the most helpful, professional, intelligible, charismatic individual I’ve ever come across in any sales position anywhere. His customer service is unparalleled. I have never leased a car and was intimidated by the whole idea of such a large purchasing and not knowing what I was looking for or needed. Luke thoroughly answered all of my questions and helped me find the most perfect car and at a price that was manageable for my life. No buyers remorse! My Acura has been the greatest purchase and Luke continues to touch base and see how things are going, answer any questions I have about the operation, perks, or maintenance of the vehicle! He has gone above and beyond before and after I bought the car. No wonder he is now a gold master. Impeccable customer service!

Palo Alto, CA
Anita Z.
Full Star Full Star Full Star Full Star Full Star
6-3-2018
Impressed!

So impressed by everyone here in the dealer shop!!! Brought my 2013 TL to Acura Dealer in Santa Clara, because of very noisy engine, was sold two very expensive (800+$) services. Nothing changed. Friend recommended Hopkins Acura. Went, mind blowing experience!!! Greeted by KahFai with wonderful service. Shop foreman was able to diagnose the two problems and car was fixed in a few days while I drove a beautiful loaner (no loaner in Santa Clara, thumbs-down). Turns out I have extended warranty. No charge on the repair at all. Better yet, when I was in the dealer, Pablo showed me good deals of new SUV lease, was able to get a really good deal and signed a leasing RDX on the spot. What impressed me the most is: after I signed the lease, drove away the SUV, Kao (internet sales director) and Fiu (sales director) spoke with their finance person and found me a better financing deal, got a hefty refund!!! These gentlemen really go the extra mile!!! Feeling like a kid receiving a X'mas gift. Hooray! Highly recommend this awesome place for your car repair and purchase/leasing needs.

Menlo Park, CA
Andrew C
Full Star Full Star Full Star Full Star Full Star
1-5-2017
It was refreshing to have an experience where the sales team was honest

It was refreshing to have an experience where the sales team was honest and didn't put any pressure on us at any point in the process.

Castro Valley, CA
Jonathan P
Full Star Full Star Full Star Full Star Full Star
12-25-2016
The team at Hopkins from Arthur to Kao and everyone in between were extremely polite

The team at Hopkins from Arthur to Kao and everyone in between were extremely polite, knowledgeable and did whatever they could to earn my business. I am a sales person myself so I understand the meaning of customer service and satisfaction. I have NEVER left a dealordship happy...until I came to Hopkins in Redwood City. These guys set the bar real high for my next auto purchase. Thank you Arthur and Kao. You guys define great salesmanship and customer service. There are many "larger" Acura dealerships out there, but "quality" always beats "quantity". Keep up the great work. I look forward to buying and referring many of my clients to you

Fremont, CA
Anoop J
Full Star Full Star Full Star Full Star Full Star
12-9-2016
Mr. Artur Tekiel was very knowledgeable and courteous to me and my family.

Mr. Artur Tekiel was very knowledgeable and courteous to me and my family. He had sound knowledge of the vehicle technology and was patient enough to listen to my questions. Having been to many dealerships (not just Acura) for a purchase and having interacted with many sales people, Mr Artur came out top of the list.

Half Moon Bay, CA
Margaret B
Full Star Full Star Full Star Full Star Full Star
12-11-2016
We were pleasantly surprised by how knowledgeable Arthur was

We were pleasantly surprised by how knowledgeable Arthur was with every feature that the vehicle had to offer. We have never had such an in depth test drive than what we experienced with Arthur. Arthur should be commended for his outstanding salesmanship!

Redwood City, CA
Garin E
Full Star Full Star Full Star Full Star Full Star
12-7-2016
For 25 Years, Service At Hopkins Has Been Outstanding

Their Customer Action Is Always Great. I Have Never Been Disappointed. They Are Always Willing To Go The Extra Mile.

Fremont, CA
Jung C
Full Star Full Star Full Star Full Star Full Star
11-4-2016
Honesty of the sales rep, Kao Saeturn, and the finance manager.

Honesty of the sales rep, Kao Saeturn, and the finance manager. Because of them, I would go to the Hopkins Dealer for other services, even though I have Acura Dealer close by.

Ewa Beach, HI
John U
Full Star Full Star Full Star Full Star Full Star
12-28-2016
Our salesman Pablo Sosa went far and beyond

Our salesman Pablo Sosa went far and beyond to get the price and right vehicle for me. I would definitely recommend him to family and friends looking for an Acura

Redwood City, CA
Jeff M
Full Star Full Star Full Star Full Star Full Star
12-15-2016
This Is Our 5th Acura - All Purchased From Hopkins Acura In Redwood City, Ca. Best Dealership I Have Ever Found.

This Is Our 5th Acura - All Purchased From Hopkins Acura In Redwood City, Ca. Best Dealership I Have Ever Found. Will Not Buy Elsewhere! From Service To Ownership - They Are Very, Very Good.

Belmont, CA
Nelson C
Full Star Full Star Full Star Full Star Full Star
12-11-2016
I have bought many cars and dealt with many sales reps. Raj was great to work with.

I have bought many cars and dealt with many sales reps. Raj was great to work with.

Concord, CA
Michael D
Full Star Full Star Full Star Full Star Full Star
12-6-2016
The dealership was very responsive, including fast after-hours emails.

The dealership was very responsive, including fast after-hours emails. Great group of people, the dealership seems to treat their employees as family, the team works together very efficiently.

resno, CA
Mimi C F
Full Star Full Star Full Star Full Star Full Star
11-11-2016
Pablo was excellent.

Pablo was excellent. Made internet purchase fast and easy

Los Altos, CA
Anthony R
Full Star Full Star Full Star Full Star Full Star
12-3-2016
Very satisfying purchase experience.

Very satisfying purchase experience. The pricing was negotiated by e-mail and the dealership stood behind the agreement. Transaction was completed promptly, efficiently and as agreed.

Redwood City, CA
Carlos T
Full Star Full Star Full Star Full Star Full Star
12-19-2016
George Did An Amazing Job, Exellent Customer Service.

George Did An Amazing Job, Exellent Customer Service.

San Carlos, CA
John M
Full Star Full Star Full Star Full Star Full Star
12-1-2016
Luke was great to deal with.

Luke was great to deal with.

Menlo Park, CA
Irene L
Full Star Full Star Full Star Full Star Full Star
12-5-2016
Terry, The Service Consultant Went Beyond Call Of Duty

Terry, The Service Consultant Went Beyond Call Of Duty To Give Me A Good Price For My Problem. He Valued Me As A Repeat And Loyal Customer. Was Very Very Helpful. \ I Highly Recommend To Other Customers.

Los Altos, CA
Negin K
Full Star Full Star Full Star Full Star Full Star
12-11-2016
Raj was great and I enjoyed working with him.

Raj was great and I enjoyed working with him! The finance manager was also very efficient and helpful!

Foster City, CA
Scott N
Full Star Full Star Full Star Full Star Full Star
1-1-2017
I was really impressed by the sales agent.

I was really impressed by the sales agent. I am really happy for this purchase and will likely to become the repeated customer.

Menlo Park, CA
Anna E
Full Star Full Star Full Star Full Star Full Star
1-3-2017
Raj was very pleasant to deal with

January 3, 2017 Raj was very pleasant to deal with and we are happy we decided to purchase our car from him.