Customer Testimonials
UPDATE: After writing my first review, I was promptly contacted by a member of the customer service team. They provided me with a name and number to discuss my experience with the salesman, Raj, and explore possible solutions. I was connected with Kao, the manager, who was incredibly understanding and helpful over the phone. He sincerely apologized for the situation, emphasized their commitment to excellent customer service, and assured me they would address the matter internally.
True to his word, I noticed a positive change in Raj’s attitude when I returned to pick up the car. Kao then generously ... Read More DealerRater - Feb 2, 2025
I cannot express enough how delighted I am with the exceptional service provided by Raj during my recent car purchase. From the moment I stepped into the dealership, he greeted me with a warm and friendly demeanor, making me feel instantly comfortable.
What truly stood out about Raj was his unwavering patience throughout the entire process. He never once pressured me into making a decision, allowing me to take my time to explore and test the vehicle multiple times to make sure it is the right one for me. His genuine interest in understanding my needs and preferences made the ... Read More DealerRater - Aug 7, 2023
I'm crestfallen. I've used Hopkins Acura since I moved to the Bay Area in 2011. I have always written glowing reviews over the years. Terry Clark was an amazing customer service representative. Terry always gave it to me straight. I felt taken care of. I felt special. Terry Clark serviced my 2001 CL TypeS and my 2003 CL-Type S. He's the reason I bought my 2007 TL- Type S from Hopkins Acura. I trusted Terry implicitly.
It's odd how all those years of regular visits mean so little to the current representative named Frankie. Terry Clark is not at Hopkins ... Read More DealerRater - Dec 23, 2022
Hopkins Acura had the used vehicle I was looking for at an excellent overall price and value. I came in already knowing the vehicle and what I was willing to pay, but they made the test drive and negotiation process painless and smooth every step of the way. I would highly recommend this dealership to anyone looking for a fair deal on a new or used vehicle!
In short, we were told a car would be ours, when, in fact, the salesman had us wait nearby, while he sold the car to another customer. We found this to be manipulative and duplicitous. Potential buyer beware!
Service people get commission on services. So they push things that your car doesn't need at the time. Service people are not honest and tell you upfront that their warranties are as good as your miles, they try to find any conceivable excuse not to honor their parts. Bought tires and they said they don't warrant their tires if something goes wrong you need to go directly to the company. That sucks because if I knew that I would had bought my tires at Costco or any other tire company that guarantee the product. Their are not sympathetic ... Read More DealerRater - Jun 9, 2022
Purchased my first vehicle here with no problems. Process wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership.
BEWARE!!!! DEALERSHIP KNOWN FOR FALSE PROMISES!
I did a recent shopping with Hopkins Acura Redwood City. I had a RDX lease ending and wanted to get into a new TLX lease. My RDX had little over mileage than what I'm supposed to use. Pablo was the sales guy who helped me in choosing the car and take care of all lease closure formalities. And the drama happened, He promised me taking care of the over usage charges which I have to pay to Acura instead he asked me to take the Paint and Glass protection for 3 years. I agreed ... Read More DealerRater - May 20, 2020
I had a terrible sales experience with Hopkins where I walked out and purchased my Acura elsewhere. I dreaded going back for a warranty item, I was pleasantly surprised with Kah he was friendly, helpful, went to bat for me on a warranty item. Got me an Uber and followed up with me. Hopkins May have won back a customer.
I brought my car in for new tires. They gave me a great deal, price matched other competitors. They also offered a Uber to and from office. Very convenient.
Both my car and I are happy. Great service and my car was finished in the time they said it would be finished. I’m always happy with Hopkins!!
Raj was really easy to work with. He was very informative and friendly. He was conscious of my time and gave us a great price.
My experience was super quick and easy. Really no complaints. Luke helped out a ton, very knowledgeable about the car itself and all of the different functions. Thanks again guys!
I have used this dealership for service for decades. They used to drive my car around so I just got in and drove away. Now they walk me through the service area outback where they keep all the cars and take me past several cars to where mine is parked. Not sure who changed this , but not cool since I walk with a cane. This is done even in pouring rain. Will use another dealer for service even though I will have to drive further.
very helpful sales staff and efficient finance department. We have been using Hopkins for many years for service as well. I am sure dealership is aware they have space issues that makes it difficult for customer to shop cars.
I was told my service would take about 45minutes. Work was completed on time. My car was cleaned and ready to go.Everyone was friendly.
Service was excellent and prompt. He explained every details. I love to go back there again and I would recommend to my friends and families.
We bought our car from Hopkins Acura 11 years ago and my wife and I decided for the first time ever to use the dealership for service under warranty and beyond. I can tell you we were never disappointed! The car was delivered on time or before in tip top shape, washed and ready to go. Most importantly though it was the quality of work that never brought us back to correct the initial problem. Actually we didn’t have any problems, only the regular maintenance plus two windshields! Thank you Hopkins Acura for running a first class operation! Bravo
Great service and fast. Love the new car TLX and color, drives very smooth and lots of space. This is my second lease from Acura.
Great experience. Everyone was friendly and professional. Person who helped me was fantastic. He went above and beyond to make it a very positive appointment.
Off the bat, they were eager to assist me with my service needs. Very informative about my future services to keep my vehicle running smoothly.
Guys as always was very helpful and proactive and very quick reslove the several minor issues I have had Thanks much and see you soon in 5,000 miles
People were friendly, knowledgeable, very helpful and didn’t display any significant getting tired of all my returns and questions. Also suggested I come by Amy Rome for further help.
Terry was very helpful and informed me that my rear windshield wiper needed replacing. He went above and beyond and installed it for me. Thanks
Always a great experience at Hopkins Acura! Convent, Friendly, and Fast. Always our first choice for service on my wife’s car. Thanks to Terry and the rest of the crew.
Luke Chapman made leasing my new vehicle fast and painless, and with no pressure. He is very knowledgable about the vehicle and eager to teach you about the car and it's technology.
They found a rare edition of an Acura MDX for me. Price was very competitive and the car was in great shape when I picked it up.Based on my experience I would be happy to recommend this dealership.
One of the only Acura dealerships on the peninsula. The staff were personable and easy going, like hanging out with buddies. Definitely not the pushy dealership experience. The selection of both new and used cars was huge. The facility itself was terrible. Surprised the owner doesn’t want to update the site a bit. Really wouldn’t cost that much to make the place feel in line with the “Acura” brand.
I called Luke at 11AM to inquire about a fully loaded MDX. I walked in to the dealership at 2:05PM with a trade, and walked out at 3:15PM with a brand new MDX. The process was seamless and Luke was very kind.
mark was great, no hassle with a Fob replacement.. was told by another dealer that this was not covered under the standard warranty. Save me some money
On time Knows customer name Honest services quote and recommendation Not sure if there a shuttle service to Caltrans station There should be more appointment slot openings
Car needed a service and had a check engine light. Other issues were found that I was unaware of before this. All info was relayed to me clearly. I was pleased with the results.
Luke was very personable, listened to what I wanted, followed up on questions. I feel like a got a fair deal from Luke. The actual purchasing experience felt streamlined. I hope he is there when I come back for my next car.
It really was an excellent car buying experience. Great car. Friendly personnel. Good color. Good interior. Good features. Good, friendly, no pressure sales team took good care of me.
The service was very good and price was very good. I am happy about the service. I would consider to come back to Acura Hopkins for future service needs.
The ultimate in quality customer service as each of the Hopkins' staff was informative, friendly and focused on what we expected in a new vehicle.
My car was recently in due to extensive damage by a rock going under the car. Terry coordinated the worke with the insurance adjuster and myself with excellent results. The car was fully checked out and other issues also fixed. Terry's advice and recommendations were top of the line. I just drove the car to Tahoe and back in bad weather. The car was very satisfactory.
I was scared and had to go home to pick up handicapped elderly mom. I had no idea what was wrong with my car and scared to put my mom into my car that was sounding like the bottom fell off and was scrapping the pavement as I drove. I had no where to turn so I drove straight to dealership. Just as they were about to close the doors for the end of the day.. without hesitation... they pulled my car in and put it up on the racks. Then they fixed it on the spot for me. I ... Read More DealerRater - Feb 25, 2019
In comparison to other dealerships this one was painless to work with. I got the deal I was looking for I the first visit. Recommend to compare to other dealerships before you rate it.
The dealership was respectful of my time and in a very short time I was able to return my old car and lease a new car.
I knew the exact car I wanted as Acura car "packaging" gives relatively few choices (which is a very good thing!). It made buying process easy. 2 visits total. A test drive and a deposit. Car had to be ordered, came back a week later to pick up car. It took 45 minutes to test drive my car, go through details and financing process. Just what I wanted. Easy and quick.
I had a great experience at Hopkins Acura in Redwood City. They were friendly and courteous. Cal the manager is professional and helpful. This is my 3rd time buying a car from Hopkins Acura.
This is the third time I've had my car in for service with Hopkins Acura, and I've been satisfied every time. Terry and the rest of the team were very clear about the services required, the cost and the time it would take to get things turned around. They ended up finishing the car ahead of schedule and were always super with their communication on the status.
Very thorough check-up, servicing, and repair. I feel quite confident that they will do a good job and take care of everything my car needs.
When I pulled into the service area I wasn’t acknowledged. I stood around for quite a few minutes before someone helped me. The Service was done in a reasonable amout of time and I was called as soon as they were done. However, If I had another option of dealerships in our area I would possibly explore it . Service advisor, Noah was polite. I wouldnt say “yes” or “no” to reccommend the shop I would say “maybe”
I had a great experience at Hopkins from both gentlemen who helped me. The drop off and pick up went smoothly and offered me an uber home after drop off.
Having our car serviced at Hopkins is always a pleasant experience. We waited for the car to be done and were very comfortable in the lobby for about an hour. Thank you again.
The service representative was very helpful in determining what needed to be done and things that will need to be done. The repairs were done timely
I always receive great customer service from Terry Clark. He makes sure to keep you updated throughout the day. Always friendly, helpful and honest. Never had issues with my car after service.
Was in and out in under an hour. I really appreciate the quick service since I was in a rush to get someplace else. Thank you!
Luke and Kao were quick to my initial questions over the phone about the Acura MDX Hybrid and we set up a test drive once a car arrived. They were both very well versed in the specification of the car. After a test drive we decided to purchase the car and trade in our old Volvo. They were both friendly and without a lot of pressure. Our only disappointment was that because Acura does not make a lot of MDX Hybrids, we had to pay close to MSRP.
Great experience. We changed the vehicle we wanted at the last minute and despite them having gone to great lengths to bring in a car we requested only for us to change our minds at the last minute and pick on off the showroom floor.
Every time I bring my car in, Noah goes the extra mile to help me with my car service. He offers service suggestions and future needs.
I was not looking forward to the experience of shopping for a new car, especially once I had a good idea of what I wanted. I dreaded the haggling over pricing and up selling that happened in the past. Especially when it comes to signing all the paper work. My last experience two years ago took just under 3 hours!
I was pleasantly surprised and very pleased the entire process. Once I settled on the car and we finalized the price the entire purchasing process was complete in under an hour. The entire staff at Hopkins Acura were a pleasure to ... Read More DealerRater - Feb 17, 2019
First time ever to have a seamless experience at a car dealer. From my experience, leasing or purchasing a car would take approximately 3 hours. This time It only took 1.5 hours max. Austin Kindle listened well and answered my questions straight forward. No BS. They are willing to work with me. Austen even followed up to check how I’ve been doing with the new RDX and scheduled a meeting regarding the technology use of the car
They were ready for me when I arrived for appointment...45 minutes and I was one my way again. Nice, competent staff. I'm hooked!
I recently got the lights fix on my accura (my second time at hopkins acura) and once again, I got an excellent and honest service from the team there. Special thanks to Mark who made this process memorable
Nothing to complain about,very happy with the customer service. Made getting my new car easy and I can't say enough how much I love driving it.
Honesty! Efficient! And waist no time. I strongly recommend to make application ahead of time. Please making sure inform the representative your current mileage and the service indicator specified services
Will be back again! Great service! Thanks to Terry for getting me and out on the road safely! I always go to Hopkins for all my service needs!
Easy check-in, prompt service at the quoted price, and returned a much cleaner car than I dropped off. I have been frustrated with other dealers that have a lengthy check-in despite having fully described my service needs when making the appointment. This was the smoothest process I’ve experienced at a service desk in years.
Terry took great care of me and my MDX. Service was performed quickly and everything met my expectations. I would definitely come back again for service.
Great service on recall Terry took care of the recall in one hour They also washed car and brought the car up front Thanks to all of you
When I leased the car, I worked with Raj and Pablo for sales and information. Then, John Li helped me with the lease. All three provided terrific service.
The team at Hopkins was great. They were very knowledgeable and made the buying process easy and enjoyable. Luke Chapman was very professional as well. I would highly recommend their dealership.
I had a very slow leakage in my tire and they checked the first time and didn't find it. I went back the next week and they took time to discover and fix it at no charge
Very straight forward and a simple process. Our sales person met us at the door, showed us the car we were interested in, quoted us a good price and got us out the door without any aggravating back and forth over our decisions. Very professional and friendly.
I feel that the dealership is the best I have very experienced. Pablo made the experience wonderful. Very glad that I choose Hopkins for my car buying experience.
Great customer service, did everything he could to make sure I was happy and to make sure it was convenient for me to get there and back
My MDX has been serviced at Redwood Acura for the first time since it was bought 3 months ago. Thank you to all and to Mark for helping. Thanks agsin!
Buying an MDX was a great experience with Hopkins, Luke and Pablo took time to explain things and the overall dealership experience was stress-free
The team at Hopkins Acura, is the best service I have received in a long time at an Acura Dealership. From the very moment I stepped in, I was greeted promptly and politely. Their explanation of everything was thorough and precise and all my questions were answered.
My car battery died and I was fortunate to get the car towed to Hopkins. Terry assisted me and informed me that my battery was still under warranty and replaced it the following day. I really appreciate all that terry did as we needed the car for a trip in the upcoming weekend.
Went the extra mile as they say, working the job into a busy schedule, kudos! And they finished up earlier than projected with the car washed and vacuumed.
Check in on time Service performed in 35 mm Full feedback to customer (me!) regarding vehicule's vital data. Nothing to complain about. I'm fully satisfied.
Noah really knows how to treat customers! He greeted me by name, was efficient, and kept me informed about the status of my service. When my car was ready, he had all the paperwork on the counter ready to sign and pay.
I came in for climate control issue, and also regular service. Prices were exactly as quoted, and when the climate control issue would have needed some additional time, Terry was very flexible and understanding, offering a variety of ways for me to leave the car, borrow one, get alternate transportation, or come back on another day. Parts arrived much more quickly than expected, and the entire experience was very painless and pleasant.
As always, service and treatment were exceptional Quick turnaround and complete explanation of all conditions.? I’ve been a happy customer for over 25 years.
Service advisor was very knowledgeable provided excellent service and advice. He patiently explain the plan and the services needed to be performed with a follow up on the phone to provide details and follow up after the service.
I don't like to spend time waiting around at the dealership. These folks get it done quickly and professionally. Better than my wife's dealership service department.
THIS IS THE PREMIER ACURA DEALERSHIP IN THE AREA,FOR SERVICE OR SALES NO NEED TO LOOK ANY FURTHER FOR ALL YOUR ACURA NEEDS THANK YOU
Staff was helpful and explained what they understood and we're not sure of. I appreciated their help and timeliness in getting my car serviced. Thanks!
Terry was very helpful . The service was fast and done correctly. Service is always outstanding at Hopkins. It was one of the reason we bought another Acura
Great service. Pablo was very informative about the car. It only took a couple of hours to purchase the car. We had a few things added to the car and that went well also
My Acura failed smog test. Techs found and corrected one problem. The engine check light came on again and so Hopkins folks rechecked, found another problem and corrected it for no charge. Provided nice loaners for both visits. Car has since passed smog test.
Thanks for the service and the support. Great to be in and out and kept in the loop via the text tool. I would highly recommend this place to my friends,
I have always had good service with Hopkins Acura. Terry was most helpful. He even was able to save me money. I will always go to Hopkins Acura.
Great service, and Pablo was very patient. Pablo is very knowledgeable about the car and answer all the questions that we ask very thoroughly. I would recommend this place to my friends and families.
Anything wrong with my car, I come to Hopkins Acura. Terry Clark is a shining example of professionalism. I always know when my car is returned to me, any maladies will be remedied, it will be a fair price, and my Type-S will be running like new. Terry Clark is the reason I bought my last Acura (#4) at Hopkins..... Good service is of the utmost importance to me. No one has time in today's world for poor service.
Nice staff and knowledgeable. They were quick and efficient and easy to make an appointment. My car has been inning smoothly without issues. I love my car.
Service was great. One item for improvement: I found out after the fact that the shuttle service was cancelled. Fortunately they setup an Uber/Lyft for me. Also, no mention was made about my Uber back to the service center. The cost was minimal so it wasn’t a big issue, but the transportation workflow was less than optimal.
The service manager was helpful and considerate, they made the new key for me and had me on my way in less than an hour.
Terry Clark was fabulous. He is very knowledgeable and patient and took the time to explain everything to me. He made sure the work was done within the time estimated and it was. I was able to make my afternoon meeting and there was even extra work done in my car! I would highly recommend Hopkins Acura to anyone for servicing their car.
These guys go above and beyond - they communicate with you throughout the process, take the extra steps like ordering and paying for Uber for you, and do great service overall
They were very helpful with my tire. They allianed it probably and they were able to stick it back probably. I highly recommend this center.
Efficient, thorough, easy to interact with, friendly, clear and reasonable. Follow up was helpful and considerate. Waiting center and restrooms are convenient. Thank you for the help with the car!
I was able to get a service appointment on a short term notice the staff is very knowledgeable and professional kept me informed of progress
I brought the car in for a recall fix and oil change. The staff was very helpful, efficient and pleasant. I liked receiving a text message when my car was ready.
I walked in just to get my 2016 serviced. On my way out I noticed this Red sport looking MDX and I decided to inquire about it, next thing I know, Raj the sales person was so persuasive and explained so well the advantages of that car that I couldn’t do anything else but to trade my 2016.
Had a noise with my new vehicle after only 1600 miles. Terry was able to have the vehicle evaluated promptly, parts needed to be ordered and currently awaiting back order to be filled.
